Retail & Consumer
Retail and Consumer Packaged goods industry is facing a number of challenges including product commoditization, global competition, margin pressures, and seasonal hikes in demand. By concentrating on delivering superior customer experience, retailers can distinguish themselves in a crowded market. Aadrika Global focuses at providing advanced and innovative solutions for the growing areas of smart retail, retail modernization, analytics, social commerce, mobility, and next-generation stores experience.
What Aadrika Offers Services
Customer service
We deliver exceptional customer service solutions focused on responsiveness, reliability, and care—ensuring every interaction strengthens trust and builds lasting relationships.
Complaint management
Our complaint management solutions ensure every customer issue is tracked, analyzed, and resolved efficiently. We focus on transparency, responsiveness, and continuous improvement to enhance satisfaction and trust.
Query resolution
Our query resolution services ensure that every customer inquiry is handled promptly, accurately, and with empathy. We focus on providing clear answers and swift support to enhance overall customer satisfaction.
Technical support, and back office services
We offer reliable technical support and back-office solutions designed to streamline operations and enhance customer satisfaction. Our expert teams handle troubleshooting, data management, and administrative processes with precision and efficiency.
Vendor management and supply chain management
We provide comprehensive vendor and supply chain management solutions that optimize performance, reduce costs, and ensure smooth coordination across every stage of procurement and delivery.
Pre-sales inquiries, inbound sales, order to cash
We manage the complete sales support lifecycle — from handling pre-sales inquiries and inbound sales calls to processing orders and ensuring smooth order-to-cash execution. Our approach drives conversion, accuracy, and customer satisfaction at every stage.
Technology Used
Bill Payment and e-Marketing solutions to fit your needs
Retail and Consumer Packaged goods industry is facing a number of challenges including product commoditization, global competition, margin pressures, and seasonal hikes in demand. By concentrating on delivering superior customer experience, retailers can distinguish themselves in a crowded market.
ERP and accounting platforms such as Microsoft Dynamics
Persistent inflation and scarcity in raw materials, labor, and logistics have severely compressed margins while creating supply availability risks, yet consumer price sensitivity and competitive pressure limit pricing power, forcing companies to fundamentally redesign cost structures.
Payment Gateways like Paypal, Transfirst, First Data, Merchant Warehouse and others
Widening technology capability gaps have significantly reshaped the competitive landscape, forcing companies to accelerate digital transformation while managing operational complexity and integration risks.
OMS (Order Management systems) such as Monsoon and others
Conflicting stakeholder expectations have created impossible operational tensions, as customers demand lower prices and greater sustainability while employees expect higher wages and workplace flexibility, forcing companies to fundamentally reimagine business models that satisfy competing requirements.
Ready for Detail-Oriented Project Leadership?
Let's discuss how Aadrika's Project and Program Management expertise can drive your initiatives to successful completion.